These are the terms and conditions on which we, TanUp LTD, supply services to you.
Please read through our terms carefully before you use any of TanUp LTD services. These terms provide information on who we are, how we will provide services to you and other important information.

WHO WE ARE AND HOW TO CONTACT US

• TanUp LTD, a company registered in England and Wales. Our company registration number is 15415007 and our registered office is at BSS House, Cheney Manor Industrial Estate, Swindon, England, SN2 2PJ
• You can contact us by email at: tanupltd@tanupstudio.co.uk or in writing addressed to: Unit 71 Cheney Manor Road, BSS House, Cheney Manor, Swindon, SN2 2PJ

 

TANUP AGREEMENT WITH YOU

• When you begin to use our services (except for when we refuse to provide our services or unable to do so), a contract will come into existence between you and TanUp LTD.  
• If we are unable or refuse to provide our services to you, we may inform you of this and will not charge you for the services.
• When we accept your offer to purchase goods in-store or on-line, a contract will come into existence between you and TanUp Ltd.
• If we are unable to accept your order, we will inform you of this and not charge you for the goods.

 

 CHANGES TO THIS AGREEMENT

We may change the services or goods at any time: 
(a)  to reflect changes in relevant laws and regulatory requirements; and 
(b)  to implement any required adjustments or improvements. 

 

TANUP SERVICES

• We will make available to you, use of our services during our opening hours and subject to our inability or refusal to make our services available to you.
• You must notify us immediately if there is any change to your suitability (that may be due to a health or medical condition or otherwise) to use UV tanning equipment, spray tanning, collagen red light treatment or vibration training.
• If we are unable or refuse to make our services available to you due to an event outside our control then we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
• If you do not provide us with any information we request from you, or you provide us with incomplete or incorrect information, we may refuse to provide our services to you indefinitely. Failure to provide information or providing incorrect information may also impact on any liability that we may have towards you.

We may suspend our services to you at any time to: 
(a)  deal with technical problems or make minor technical changes; or  
(b)  update the services to reflect changes in relevant laws and regulatory requirements. 

TANUP GOODS

• Our goods may vary slightly from the pictures on our website or within our brochures. All pictures are for illustrative purposes only.
• Our goods are only available to purchase in-store and are not refundable.

 

PACKAGES & MEMBERSHIP

 Your membership is exclusive to you. Your membership is not transferable and only you can redeem any credits or additional bundles accrued under the membership. Your membership can only be used at TanUp Studio. 

• We reserve the right to cancel your membership or revoke any non-monetary credits that may have been accrued. This may happen for example if we suspect misuse of your membership. 
• You acknowledge that your membership credit account may be comprised of both monetary credits and non-monetary/promotional/free credits. 
• Refunds are only available where satisfactory evidence is received by TanUp Ltd of a medical condition preventing your further use of our services.

• Credits and bundles expire eighteen (18) months after purchase. Please also note the following expiry dates: 
• You cannot use existing credits to purchase any packages or bundles that we may offer. Credits can only be used for single session treatments in TanUp Studios. Treatments and products available may vary and are subject to availability. 

• If from time to time you need to change any of your details as set out on your membership account, please contact us at tanupltd@tanupstudios.co.uk and we will endeavor to make these changes within 24 hours of your request and notify you once they have been completed.

 

END THE AGREEMENT OR YOUR MEMBERSHIP  

• You may contact us at any time at tanupltd@tanupstudio.co.uk to end your membership.
  If you end your membership, it may not be able to be re-activated and you may also lose any credits or bundles associated with the membership.
• We may end the contract at any time if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services. 

 

 PAYMENT

• The price of our services (which includes VAT) will be as set out in our studio and on our website. We take reasonable care to ensure that the prices of services and goods advised to you are correct.   

• It is always possible that some of the services or goods we provide may be incorrectly priced. We regularly check to ensure our prices are correct. We will notify you if we believe you have paid for services or goods at an incorrect price. Alternatively, please contact us if you believe any of our prices to be incorrect.
• You must pay for use of our services before making use of any of the services that we provide. 
  Refunds for all services including memberships are only available if due to a medical condition you are unable to continue using our services. In the event of this happening, you must provide medical evidence or certification of your condition by post to TanUp LTD, Unit 71 Cheney Manor Road, BSS House, Cheney Manor, Swindon, SN2 2PJ

On our approval of such medical evidence, we will provide you with a refund minus any non-monetary/promotional credits that you may have.

PERSONAL INFORMATION

• We will only use your personal information as set out in our Privacy Policy